One of the great things about CustomerLink now is smrt 2.0 with Facebook interaction with reviews. It is amazing how many now are coming in from customer reviews – from Google, Yahoo, from their phones – it comes up in the top just about every time, and I’ve had many customers come in and flat out say that’s why they chose Schaumburg Automedics – because of the reviews.

I wanted to take the time to write to you about the smrt program. Since we went with the smrt we’ve have seen a 17% increase in response to our reminder notices. When we first joined CustomerLink in June 2009 our rate was 31%, but after we switched our percentage jumped to 48%. Thanks for taking the time to explain the program to me, I think it has really helped.

I love what the CustomerLink Retention Marketing Program does for my business!  It watches out for me (when I don’t have time to look finding and alerting clients who may have missed their scheduled maintenance appointments). This program also sends a ‘Thank You for your Business’ immediately to our new clients, which is a needed service today, to solidify our relationship and let them know how we value their business!

Using CustomerLink’s smrt program not only delivers my message in a timely, professional format, it also personalizes and customizes them to my client’s lifestyle, which greatly enhances the opportunity that the message will be read and appreciated! Way to go CustomerLink.

This program must be working. I am busier than I’ve been in a long time!

Thanks! Your team has provided incredible support over the years and we certainly appreciate it!

I just wanted you to know that last year when we had tried the mailings for the smrt program we received almost no calls – I think we might have had 1, but I would have to check that. Anyways, we have had many calls and have had at least 8-9 appointments!! I am shocked and happy! I also just wanted to thank you for making it all happen. I appreciate all the work you put in to accomplish this. Now I will hope and pray that they come back and become regular customers! Thank you very much.

We at Tveten’s Auto Clinic don’t just like CustomerLink, we love them! We’ve been using them for about 4 years and have a great relationship.

I have been doing marketing for my business for more than two decades and have never had anyone respond to me like you have. I don’t know how many other accounts you take care of but you make me think you constantly have mine on your mind.

Your suggestions have been valuable in my decision making and you have been very helpful in helping me decide what to do and when. Frankly I have never had anyone respond to my marketing needs like you have and it is very helpful to have someone to bounce ideas off of, especially in this economy when we all have to be at the top of our games.

CustomerLink and Ronni Brown do a great job. We have been with them since 2003. The ROI is outrageous, and their service levels the playing field with the dealers.

…You cannot go wrong with CustomerLink and Ronni.

I use them and really like the smrt program. Ask them about it and they can explain it to you. They also have my website business.