Comments for CustomerLink Systems

Comment on 5 EASY Things You Can Do to Get More Facebook Likes by John Daulton

John Daulton — Mon, 06 Feb 2012 21:54:11 +0000

Thanks for reading and taking the time to respond, Aishalal.

Comment on 5 EASY Things You Can Do to Get More Facebook Likes by aishalal

aishalal — Sat, 04 Feb 2012 04:26:37 +0000

great points to consider, all the ideas given by you works well, thanks for the valuable post.

Comment on Video: CustomerLink Automatic Reviews Now Featuring Google Places by John Daulton

John Daulton — Wed, 04 Jan 2012 17:16:04 +0000

Will do, Bill.

Comment on A Dash Light Dilemma – What’s Your Shop’s Philosophy? by John Daulton

John Daulton — Wed, 04 Jan 2012 17:15:44 +0000

Sam, it sounds like your customer is lucky to have you keeping an eye on things for him. Your tech too, frankly, helping him improve his skills. Everyone is better off for that recommendation. Seems like a fuel vapor leak could get ugly left unattended.

Comment on Video: CustomerLink Automatic Reviews Now Featuring Google Places by Bill Davey

Bill Davey — Wed, 04 Jan 2012 10:33:55 +0000

Would like to discuss automatic google reviews with you. Please give me a call Bill Davey [number removed from public view]

Comment on A Dash Light Dilemma – What’s Your Shop’s Philosophy? by Sam DeMarco

Sam DeMarco — Wed, 04 Jan 2012 07:01:33 +0000

Great topic. Just before Christmas a good customer stopped in with his check engine light on and asked if it was safe to drive over the the holiday. I scanned for codes and came up with a small evap leak. I advised the customer he would be safe to drive so I scheduled an apointment for the next week. When my tech found out it was a small evap leak code he questioned me on why I didn’t clear the code and tell the customer if it comes on again to come back and then we will diagnose the problem (I do know of some shops that practice that type of “diagnostics”).
After smoking the system it turned out that the fuel filler neck had small cracks in it and was leaking gas vapors.
I feel if I had done what my tech suggested I would be doing myself and my customer, who Trusts our knowledge, a great injustice— not to mention the lost sale. My thought is as was mentioned above, the light was not on when the car was new. So lets find the problem and fix it!

Comment on A Dash Light Dilemma – What’s Your Shop’s Philosophy? by John Daulton

John Daulton — Tue, 03 Jan 2012 21:43:29 +0000

Hi Jason. Thanks for taking the time to read and respond. I know from personal experience that what you say is true when it comes to keeping a good shop for life. Or a good doctor or even good pool cleaning service, hair care, gardener, pest control all kinds of services etc. When you find someone who takes care of you, does a good job and makes you feel confident, it takes stress off of you. It’s like you can just know that “that’ part of your life is in good hands.

Comment on A Dash Light Dilemma – What’s Your Shop’s Philosophy? by Jason Smith

Jason Smith — Tue, 03 Jan 2012 15:26:45 +0000

The shop owner in this case definitely did a disservice to both his customer, his employees and his business. As automotive repair facilities, we are to serve as consultants to our customers for their automotive needs. It is up to the customer to decide whether they are going to have the vehicle repaired only after they have been informed of their options, costs and consequences. What if the customer never mentioned it at all? Would it have even been mentioned by the shop? Both Johns and Mark above are correct. It will lead to other problems in the future and at that time you could lose confidence of the customer that you are looking out for their car. Poorly run repair facilities give black eyes to the industry, and those of us that operate properly run facilities have an uphill battle from the minute a new customer walks in the door or calls on the phone. They almost expect to be taken advantage of. The good news is that once you do show a customer who has been taken advantage of, what a good shop is like, you’ve earned their business for life!

Comment on What is SEO? A Brief Overview of SEO for Automotive Shop Marketing by John Stevens

John Stevens — Thu, 29 Dec 2011 21:34:20 +0000

Thanks Mauricio! We’re happy this article helped. John Daulton is on vacation but I’ll let him know that his article clarified the SEO puzzle for you.

Comment on What is SEO? A Brief Overview of SEO for Automotive Shop Marketing by MAURICIO

MAURICIO — Wed, 28 Dec 2011 01:29:36 +0000

Great information , the spep by step explanation really gives me alot of understanding on how the SEO. works I really did not know . thanks for the info .