These touches, or communication points, are based on proactive service driven events such as: oil change notifications, tire rotations, and 30,000 mile tune ups. Once your customer list is entered into our proprietary database, and you tell us how often to communicate and what type of communication, we do the rest, automatically.

In order to build your customer list, we only need your repair orders.

We provide you with a detailed management report of your shop's activity, the dollar value associated with it, and how your customers feel about your service.

The bottom line is turning customers into loyal customers who come back again and again.

The survey and customer satisfaction part of the CRM program provides valuable information to us (and to you) about what your customers think of your work and your service.

The more you are able to reach out and touch your customers, the more likely they will remain your customers for life.

The communication pieces we send to your customers are completely customized to include information specific to your shop, their particular vehicle, and their vehicle history.

Our Customer Relationship Management (CRM) Services utilize direct mail letter and postcards, survey forms, and electronic mail to achieve between one and six customer "touches" per year.