Lee Myles Transmissions Recommends CustomerLink Systems for National Franchisees
03/28/2001

Roseville, CA (March 28, 2001) Today, CustomerLink Systems, Inc., a leading provider of Customer Relationship Management (CRM) and Marketing Services for the automotive service and repair industry, announced their agreement with Lee Myles Corporation to provide CRM programs to the national Lee Myles Transmission Franchises.

Lee Myles is the oldest specialty transmission repair business in the nation and one of the country's oldest franchise systems. Lee Myles is known as the most trusted name in transmissions since 1947. The company's continuing success has been based on a simple marketing and operating philosophy: honesty, integrity, and complete customer satisfaction.

Introducing CustomerLink Systems to the network of Lee Myles centers is an example of their commitment to doing just that. Lee Myles Corporation knows CustomerLink Programs will help franchisees improve the image and professionalism of their centers, increase the probability customers will return for additional services, and ultimately build loyal relationships with their customers. "The communication service CustomerLink offers is extraordinary and the quality of their program is better than any we have seen, states Sally Guido, President and CEO of Lee Myles Corporation.

A Lee Myles Transmissions spokesperson stated, "Two Lee Myles Franchises piloted this program for 90 days with tremendous results." They have seen referrals increase and overall customer loyalty improve."

Customer Link's Customer Relationship Management (CRM) system and proprietary database marketing platform allows automotive service professionals to proactively communicate with their customers at programmed intervals with reminders for routine maintenance. It also provides them with an opportunity to send surveys, thank you letters, and information regarding specials and promotions. This communication significantly increases the probability that consumers will return to a specific service provider several times a year for recommended service and maintenance and assists automotive service providers in building customer loyalty.

"We, at CustomerLink, are excited that Lee Myles Transmissions has chosen us to be their exclusive CRM provider," states Kirk Olson, Founder and Executive Vice President of CustomerLink Systems. Olson continues, "Our missions are similar in that we are both working to make the lives of service providers easier and their businesses more profitable. We are confident our services will offer significant benefits for Lee Myles Transmission Centers across the nation."

About CustomerLink Systems, Inc.

CustomerLink Systems, Inc. is a leader in delivering Customer Retention and Loyalty services to the automotive service and repair industry. Customer Link's Customer Relationship Management (CRM) system automatically reminds the vehicle owner of future service intervals, provides coupons, surveys, or thank you letters on behalf of their service provider. These services allow the automotive service shops to increase customer count, retain their customer base,  and generate greater profits without spending any incremental time or effort.  And the best news is CustomerLink Systems performs these services for the centers. CustomerLink puts time in the service providers' life and profits in their business.

About Lee Myles Transmissions, Inc.

Lee Myles Transmissions is a franchise with a proven business formula based on over 50 years of experience servicing, repairing, and replacing automatic and standard transmissions for the car and light truck market. The specialists at Lee Myles Transmissions offer top quality service along with high technical skills providing excellent value to their customers.

Media Contacts:

Jill Stenson, CustomerLink Systems, Inc.
3009 Douglas Blvd., Suite 300
Roseville, CA 95661
888-942-5448 x 107
jstenson@customerlink.com
www.customerlink.com

Sal Gargone, Lee Myles Transmissions, Inc.
201-262-0555
www.leemyles.com

Mark Savel, Lee Myles Transmissions, Inc.
410-747-5353
www.leemyles.com