Welcome ATI Visitors

Without follow up mailings "you will kill your stabilization program," wrote ATI CEO, Chris "Chubby" Frederick in a November 2008 Motor Age magazine article.

And we completely agree.

Making profit and growing your business – even in a business climate as chaotic as the automotive service industry is these days – is completely possible if the right processes are in place. One of these, we believe the most important of all, is maintaining the relationship you have with your customers. The better the relationship, the more comfortable and loyal a customer will be, and the less pushback you get when you tell them what their vehicle needs. They will take your advice because you have earned their trust.

The more you communicate with your customer, the more you present your business in a professional, dependable fashion, the greater the odds of developing this kind of relationship with your customers. CustomerLink pioneered shop-to-customer communication a decade ago; we can help you develop those relationships now.

• Bring your customers in more often during the year.
• Service their vehicles on time and save them trouble down the road.
• Increase and/or stabilize your car count month-to-month and year-to-year.
• Take control over what kinds of customers your shop sees – keep the best ones; you don’t have to get caught in a coupon war fighting over bargain hunter business with every other shop in town.
• Target and control your marketing efforts with smrt™ marketing – Don’t guess; make every marketing dollar count.
• Choose from traditional mail programs, email programs, combination programs, website design and hosting services, and much more.
• You have an actual account manager, a real human being, whose name you will know and whom you may call to help you with all aspects of your marketing.
• Grow your marketing and add advanced elements like customer loyalty programs, referral programs and other technology based techniques.
• Results are tracked and reports provided every month.